Help Center
How can we help?
Find answers to common questions about Wivit. Can't find what you need? We're here.
Getting started
What is Wivit?
Wivit is a shared timeline app for couples. You and your partner share one Space where photos, notes, tasks, and milestones live together, chronologically, privately, and without the noise of social media or chat apps.
How do I invite my partner?
Create a Space in the app and generate an invitation code. Share the code with your partner, codes expire after 7 days and can only be used once. Your partner enters the code to join your Space.
Do I need an account?
Yes. Wivit uses Sign in with Apple. One account per person, tied to your Apple ID for secure authentication.
Is Wivit available on Android?
Wivit is iOS-only at launch. We focus on a native iPhone experience first.
Account & privacy
How do I export my data?
Go to Settings → Download My Data. You'll receive a JSON export of your account data. Photo export capabilities may expand over time.
How do I delete my account?
In the app: Settings → Delete Account. Your request enters a 14-day grace period during which you can cancel. If you can't access the app, email privacy@wivit.app from your Apple ID email address.
What happens to shared content when I delete my account?
Content you shared in a Space with your partner remains as shared history. Your name is replaced with "Deleted User" and your personal information is permanently removed.
Do you sell my data?
No. We do not sell personal data. Your Space content is accessible only to Space members and our infrastructure providers under strict agreements.
Subscriptions & billing
How does Wivit Premium work?
Wivit offers auto-renewable subscriptions through the Apple App Store, monthly and yearly plans. The yearly plan may include a 7-day free trial where offered by Apple.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to iPhone Settings → your name → Subscriptions → Wivit to cancel or change your plan.
How do I restore purchases?
Open Wivit → Settings or the paywall screen → Restore Purchases. This re-syncs your App Store subscription with your account.
Can I get a refund?
Refunds are handled by Apple according to their policies. Contact Apple Support or request a refund through reportaproblem.apple.com.
Troubleshooting
My invitation code doesn't work
Codes expire after 7 days and are single-use. Generate a new code from your Space settings and share it with your partner before it expires.
I'm not receiving notifications
Check iPhone Settings → Notifications → Wivit and ensure notifications are enabled. Also verify notification preferences inside Wivit Settings.
Sign in with Apple failed
Ensure you're signed into iCloud on your device and have a stable internet connection. If the problem persists, contact support@wivit.app with your device model and iOS version.
How do I contact support?
Email support@wivit.app. We typically respond within 2 business days.